To see the winner in Adobe Commerce vs Salesforce Commerce Cloud, we will compare them on different levels. This blog gives an in-depth comparison of both the platforms. This article focuses on features, benefits, and differences to aid businesses make knowledgeable decisions.
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud works on a SaaS model. It was formerly called Demandware. This platform provides a net-based solution that aims to create a flawless customer experience. Salesforce Commerce Cloud’s feature set emphasizes automation, AI-driven personalization, and integrated CRM capabilities. This platform provides primarily to businesses looking for an all-in-one solution to handle their commerce operations.
What is Adobe Commerce?
Adobe Commerce is an extremely customizable platform which provides powerful e-commerce development features. It was formerly called Magento. This platform is well-known for its flexibility, scalability, and extensive suit of tools. These tools permit businesses to personalize their online store according to their requirements. This platform supports B2B and B2C models, which makes it a resourceful choice for various companies.
Adobe Commerce vs Salesforce Commerce Cloud
As we read the platform overview of both the platforms. Now, we will look at their differences in depth.
Features and Functionality
The table shows the key features and functionality differences between the Salesforce Commerce Cloud and Adobe Commerce:
Feature/Functionality | Adobe Commerce | Salesforce Commerce Cloud |
Customization and Flexibility
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It is highly customizable, with accessibility to extensions and open-source code.
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It is less flexible but provides strong out-of-the-box features.
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Integration Capabilities
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Depending on the hosting environment, it is highly scalable, with good optimization.
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It automatically scales as a SaaS led solution.
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Analytics and Reporting
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It has a flexible integration with different analytics tools.
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It has integrated AI-driven analytics and customized reporting.
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Marketing and Automation
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This platform can combine with many third-party managing tools.
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This platform has a flawless integration with Salesforce marketing tools.
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Platform Type
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This platform is open-source (Community Edition) and PaaS (Commerce Cloud).
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This platform is net-based SaaS (Software as a Service).
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Cost
Adobe Commerce | Salesforce Commerce Cloud |
Adobe Commerce provides a free, open-source version, and a paid Commerce Cloud version.
It includes many additional features and cloud hosting.
The cost differs from the business’s needs, size, and the level of customization required.
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Whereas, Salesforce Commerce Cloud goes after a revenue-based pricing model.
In this, the cost is related to the percentage of the sales generated via platform.
It can be beneficial for small businesses with lower sales volumes but can become costly as the sales continue to grow.
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Adobe Commerce | Salesforce Commerce Cloud |
This platform’s scalability majorly depends on the hosting environment and how well the store is enhanced.
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This platform is a fully managed SaaS solution. It automatically scales to meet demands.
It lessens the need for businesses to worry about infrastructure management.
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Both the platforms are developed to manage high traffic and sales volumes. They make sure businesses can scale their operations with no difficulties.
Customization and Flexibility
Adobe Commerce | Salesforce Commerce Cloud |
Customization is where this platform stands out.
It has an open architecture and an extensive developer community. This means that nearly any aspect of the store can be made to meet the requirements of businesses.
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This platform provides less flexibility in customization.
Although, it makes amends with many out-of-the-box features and a more straightforward development procedure.
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Support and Community
Adobe Commerce | Salesforce Commerce Cloud |
This platform offers technical support via its Commerce Cloud offering.
It has a wide community of developers and users who give in to forums, extensions, and tutorials.
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This platform offers complete support as a part of its package.
It also includes accessibility to Salesforce’s extensive knowledge base and customer support teams.
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Analytics and Reporting
Adobe Commerce | Salesforce Commerce Cloud |
With this platform’s flexible integration options.
Adobe Commerce permits businesses to join with many analytics and reporting tools, making the data analysis to their particular requirements.
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This platform benefits from its integrated CRM and AI abilities.
It provides insights into customer behaviour and sales trends.
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Regarding analytics and reporting, both the platforms provide powerful tools to aid businesses know their online store’s performance.
Marketing and Automation
Adobe Commerce | Salesforce Commerce Cloud |
This platform’s flexibility means it can combine with various third-party marketing automation tools.
It permits businesses to choose the solutions that fit best according to their strategy.
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This platform’s strengths lie in its flawless integration with Salesforce’s marketing tools.
This integration provides advanced abilities as customized email campaigns and targeted promotions.
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Security
Adobe Commerce | Salesforce Commerce Cloud |
Both the platforms implement meticulous security measures.
These measures involve regular updates and patches to secure against vulnerabilities.
This platform needs a more hands-on approach to security, depending on the customizations and hosting environments.
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This platform’s SaaS model means that security management is widely managed by Salesforce.
This potentially reduces the burden on businesses.
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Final Words
The decision between Adobe Commerce and Salesforce Commerce Cloud depends on multiple factors. These involve business size, sales, volume, and the personalization level required. Adobe Commerce provides the flexibility to develop a highly customized online store. Whereas, Salesforce Commerce Cloud Training focuses on developing a flawless customer experience. The decision depends on your business goals and requirements.
